Not only do we have a solid management team, but we also have an amazing team of Program Specialists.
Who are Program Specialists?
They are a group of our employees that are dedicated to working directly with each of our clients to provide onsite and web-based training and support for our programs as well as regulatory guidance for school-based Medicaid. The Program Specialist team is committed to providing exceptional customer service by collaborating to create individualized solutions for clients with specialized training, expert guidance, reliable service, meaningful reporting and timely responses. They regularly collect feedback from clients and work together to find creative solutions to meet the needs of our clients as well as find ways to help reduce the administrative burden for our customers. Not only do they work hard for both our clients and us, they a fun group to be around. Read below and see what makes each of them tick.
Jason Black – Maine
Jason is a Program Specialist at MSB, traveling throughout Maine to provide training and support to districts utilizing MSB’s web-based IEP management, 504 plan management, and service delivery documentation tools. He also consults with school districts regarding MaineCare policy and their Medicaid administration process. When asked what drew him to MSB, Jason responded, “MSB is committed to providing excellent customer service. That commitment is meaningless unless we provide something of tangible benefit to the school districts who work with us. The products we offer and the services I provide as a Program Specialist is where the rubber meets the road, and I am very thankful to have that role at MSB.” Jason’s favorite part of the job is the opportunity he has to go out to school districts and work directly with our customers.
Jason has a Bachelor’s of Arts in English Literature. Before joining MSB, Jason worked in the field of health and human services for seven years. That experience includes work as a residential counselor and facility supervisor, working with students with disabilities to assist them in developing social and daily-living skills.
He is originally from Aroostook County, Maine, and currently resides in New Hampshire with his wife, Dianna, and his two young daughters, Ellodie and Lorilei. He is content at home with his girls, joking and having fun. Jason is also very passionate about politics and sports. Watch out – he’ll talk about them until he’s blue in the face!
Meet Jon, he’s one of our NH Program Specialists. His focus is on communication, training and client relations for the school districts that work with MSB. He enjoys helping districts understand the Medicaid to Schools program and creating long lasting relationships with administrators and staff.
Prior to joining us, he worked in several Out of District facilities before finding his way to MSB. He spent three years working at a youth placement home in Hampton and most recently he was teaching Special Education in Gonic. After 8 years in Special Education he felt it was time to help schools in a different way.
Around the office Jon is known to keep our office entertained, sometimes via karaoke, other times just by his kid-at-heart personality. When he’s not working, he enjoys spending time with his wife and two boys. He is an avid skier, scuba diver, and enjoys doing anything on the water. He also enjoys volunteering with Adaptive ski programs and Special Olympics.
Patricia is our Maine and Massachusetts Program Specialist. Here at MSB, she uses her experience as a Special Educator to help districts address any issues that may arise when working through the Special Education and 504 process. Her attention to detail helps districts feel confident that their concerns are addressed and that they have the timely information needed to make informed decisions about their account.
Patricia comes here as a second-generation educator who grew up in the special education classrooms of Maine public schools. A one-time “professional student,” she has two Bachelor’s degrees, a Master’s degree in Curriculum and Instruction, and a Doctorate in Educational Leadership. While working on her degrees, Patricia acted as a private consultant to public school teachers of Special Education and at-risk programs all over the country.
A life-long Mainer, Patricia lived in Canada for 5 years – though she really doesn’t like the cold – but was more than happy to move home to be surrounded by family and friends. In her free time, Patricia spends time with her family – both furry and not as much – traveling the backroads of Maine and enjoying the best each season has to offer.